Si! Spa FAQs
To help with your booking and ahead of your arrival with us, we have noted a few Frequently Asked Questions regarding Si! Spa.
Arrival at Si! Spa
Please allow sufficient time prior to your treatment to complete our spa consultation. We recommend arriving 60 minutes prior to your treatment time so you can change, relax and enjoy the Thermal Suite facilities. Please be advised late arrivals will result in a reduction of treatment time.
Si! Spa Reservations
To reserve your place at Si! Spa, please contact the spa team to ensure your preferred time and service is available. All treatments and packages will be guaranteed with a credit or debit card. All spa treatment times are inclusive of consultation time with the therapists.
Spa Attire
For your comfort at Si! Spa, robes and towels will be provided for all day spa guests and treatments (with a minimum 55-minute duration). Please be advised, use of heat and water experiences will require appropriate swimwear. SimpsInns endeavour to work towards a greener future, and as part of our commitment to reducing wastage, we no longer include slippers in our spa packages. We kindly ask all guests to please bring suitable footwear for the spa, for example, flip flops which are ideal when using the Thermal Suite where the floor can be wet. Thank you for helping us to be environmentally responsible.
Thermal Suite Heat and Water Experience
Our Thermal Suite heat and water experience provide a selection of Hands Off therapies to revitalise the body, soothe the mind and invigorate the senses. This warm and quiet environment is complimentary for guests booking treatments of a minimum 55 minutes. We advise that jewellery should be removed when using areas of the Thermal Suite and when using the outdoor hydro pool.
Outdoor Spa Experience
Our new outdoor spa deck complete with hydro pool to soothe your aching muscles, loungers to relax and enjoy the view across our private gardens, dining area and heated gazebo with fire pit is available for use to all Si! Spa guests enjoying 55 minutes treatments, spa days or spa breaks.
Spa Etiquette
Si! Spa is an environment of relaxation and tranquillity. Please respect all spa guests’ right to privacy and serenity. Please be aware the spa is a mobile phone, electronic tablet and camera free zone.
Children Policy
We are delighted to offer manicure and pedicure services for children under the age of 16 years. Access to the rest of Si! Spa including the Thermal Suite heat and water experience, spa lounge and restaurant, changing facilities and gym are restricted to over 16 years.
Health Conditions
Kindly advise us of any health conditions or allergies which could affect your choice of treatment when making your Si! Spa reservation.
Pregnancy
We have specially designed treatments for expectant ladies or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable after the first trimester to ensure your time with us is safe but special. Please note that the NHS advise that you should avoid the use of saunas, steam rooms and hot tubs whilst pregnant due to the risks of overheating, dehydration and fainting. You’re likely to feel warmer than normal during pregnancy, and it’s possible that a significant rise in your core temperature could be harmful in pregnancy, particularly in the first 12 weeks. For this reason and for the safety of our customers, we advise all pregnant women to avoid the use of our Thermal Suite and outdoor hydro pool.
Cancellations
Our reservation and cancellation policies provide more flexibility and peace of mind. Changes or cancellations are permitted at no charge up to 48 hours before your scheduled arrival date. 100% charge will be incurred for any treatment or Si! Spa Ritual not cancelled at least 48 hours prior to your scheduled time.
Valuables
Please keep all valuables in the lockers provided during your visit. We regret we cannot be held responsible for any loss or damage of personal items. We advise that jewellery should be removed when using areas of the Thermal Suite and when using the outdoor hydro pool.
Si! Spa Dining
Enjoy dishes created from our special menu in the Si! Spa lounge. You can also indulge with a glass of Champagne or Prosecco, or simply relax with our selection of teas, coffees or soft drinks.
Enhance Your Experience
If looking to add an overnight stay, please let us know. We have some excellent packages available, including dinner, bed and breakfast packages in addition to spa treatments.
Si! Spa at Home
To continue your spa experience at home all our ESPA and ishga products used within treatments are available to purchase.
Do you offer day passes to use the thermal suite?
No. Thermal suite use is exclusively for spa guests and leisure members only. However, we currently offer our Sunrise Package (9am-11am) and Twilight Package (6m-8pm) which are £30pp and include use of thermal suite, outdoor spa area and spa lounge. If you would like to book, please call 01294 316090. T&Cs apply. Subject to availability.
Can I purchase gift vouchers?
Yes. SimpsInns gift cards can be purchased from any SimpsInns venue. We also have a range of gift experiences available to purchase online here.
